Frequently Asked Questions

Delivery

Delivery

How long are delivery times?

Many of our pieces are bespoke and framed to order. As such our 2 week delivery estimate is to be treated as a guide, with particularly difficult pieces sometimes taking longer. If you have particular time requirements, please contact us and we will do everything we can to get it to you sooner, although this cannot be guaranteed.

What do I do upon receiving my piece of art?

When opening your package, please take care and allow for possible movement in transit. Once open, it's very important that you retain all internal and external packaging in case the piece needs to be returned to us.

I am buying the piece of art as a gift – can you gift wrap it?

We currently do not offer a gift-wrapping service.

How will my piece of art arrive?

Each piece of art is carefully hand wrapped and protected before delivery to a private address or to our gallery. If you have chosen home delivery then your piece will be Perspex framed to ensure it can be transported safely.

Can I choose when my art will be delivered?

Yes. For deliver any piece of art to a private address, we will contact you to arrange a suitable date for your item to be delivered.

Can you arrange international delivery?

Yes. We are able to arrange delivery of pieces of art abroad. In order to arrange overseas delivery, please contact us. The cost of international delivery will vary depending on the size and insurance value of each piece, therefore all international deliveries are priced on a case by case basis. Please note, if there are import duties payable, these must be paid by you the recipient. Contact your national tax and duties institution if you're unsure whether your country charges a levy for the import of Art. EU and USA orders are exempt from import duty.

Can I collect a piece of art from your gallery?

Yes. If you collect from the gallery, there is no delivery charge. Simply select the ‘collect from gallery’ option at check out.

Why is the delivery time estimated at 2 weeks?

Every piece of art ordered is bespoke and made to order. Our skilled framers build each piece to your specific needs, such as glass or perspex framing.

Each print is hand proofed for quality at every stage of production to ensure it reaches you in perfect condition. Even our packaging is cut to measure for each piece to ensure the safe transit of your artwork.

How much does delivery cost?

Delivery is free of charge anywhere in mainland UK for all orders placed online. Courier deliveries are usually Monday to Friday 9am - 6pm. Collection from a gallery is also free. Delivery to an overseas address will be calculated on an individual basis. Please contact us for more information.

Payment

Payment

Can I part exchange a piece of art?

If you have a rare or sold out piece of art you would like to exchange, please email us at mpgallery@outlook.com.

Do I have to pay for a piece of art up front?

Full payment will enable you to either take your piece of art with you that day or arrange for delivery as soon as possible. Alternatively, you can pay a 50% deposit. This will mean you have secured your piece of art which will be securely stored at the gallery. The balance can then be paid within 3 months and your art work can either be collected or delivery arranged. Failure to pay the balance within 3 months of paying the deposit will mean the piece of art can be resold by MP Gallery, and the deposit will be lost.

Limited Edition and Original Art

Limited Edition and Original Art

Where can I get more information about buying art?

Our art gallery has a team of skilled art consultants who are able to offer help and advice on buying a piece of art. You can find our gallery here. MP Gallery also publishes the bi-annual magazine Fine Art Collector, which includes a wealth of information and articles about our artists, please come in to get your copy.

What is a Giclée print?

Giclée, is used to describe a fine art digital printing process combining pigment based inks with high quality archival quality paper to achieve Giclée prints of superior archival quality, light fastness and stability. A giclée piece of art closely reflects the vibrant colours, textures and intricate detail of an original piece of art.

What is an edition size?

Every piece of limited edition art is limited to a fixed number which protects its authenticity, value and availability. Your piece of limited edition art will be numbered and signed by the artist.

Can I purchase a previously sold-out piece of art?

Occasionally we are able to source rare or sold out prints. For more information, please contact us.

How is the authenticity of a piece proven?

MP Gallery is committed to protecting the integrity of each piece of art we sell. Every piece comes with a certificate of authenticity that is signed by the artist.

Do you sell original art?

We pride ourselves in being able to offer our customers as much choice as possible by stocking limited edition art and original art. Because originals are highly sought after, each piece sells very quickly.

What is original art?

Original art is a piece of art which has been created by the artist, rather than reproduced into limited edition art.

Cancellation and Returns

Cancellation and Returns

How do I arrange a return for a piece of art which has been damaged in transit?

If your piece of art needs to be returned due to damage in transit, please contact us and we will arrange a suitable day and time to collect the piece. The art will need to be wrapped in as much of the original packaging as possible, and the piece placed back into the external packaging and sealed (Please note: our courier service cannot collect and return to us without this external packaging). If the external packaging has been disposed of then this needs to be relayed to us upon initial contact.

Can I cancel my order?

Cancellations can be made up to 48 hours after your order is placed. For more information, please see our terms and conditions.

Presentation

Presentation

How can I be sure a particular piece of art is right for my home?

We offer a home viewing for you. We will visit your home with your chosen piece(s) of art and will help you to position the pieces so you can see them in situ.